Your questions answered about the Oxford Hotel

Q - What forms of payment do you accept at the Oxford Hotel?
We accept Amex, Mastercard, Visa, Eurocard, Switch, Solo, Traveler's Cheques and British Cheques with proper ID, and cash. All in British pounds.

Q - What is GBP?
British Pounds, pounds sterling.

Q - What types of rooms are available at the Oxford?
The rooms are family, triples, doubles, twins and singles, all en-suite.

Q - What is the difference between a double room and a twin?
Double rooms have a double bed and twin rooms have two single beds

Q - What does 'en-suite' mean?
En-suite means that the room includes a private shower and toilet. All rooms at the Oxford Hotel are en-suite.

Q - Do you have a room with a bath tub?
No, All rooms have shower and toilet only

Q - How many beds are in a family room?
Usually one double and two singles.

Q - I am travelling with my spouse and two kids who are 22 and 25 years old. Can we qualify for a discount?
Adult-aged children are required to be registered as adults, not children. You may still reserve the larger rooms, but will be charged as a group of adults. You may also want to consider booking two twin rooms

Q - Will the rooms be serviced everyday if we stay the whole week?
All the rooms are cleaned every single day, no exceptions.

Q - Are there telephones and televisions in the rooms?
Yes. All rooms include direct dial phones and Sky TV.

Q - Do you have a washing machine I can use? How much will it cost?
I am afraid we don't. However, reception will be glad to arrange a laundry pick-up for you upon request, or direct you to the nearest laundromat (there is one within walking distance of the hotel).

Q - Do you have central heating? Is it on 24 hours a day?
Yes we do have central heating, but no, it's not on all the time. It comes on automatically in the mornings and evenings, as most everyone is out during the day and the rooms stay warm enough.

Q - Do rooms have tea and coffee facilities in the rooms?
Yes, they all do. What about room service? I am afraid we don't have room service. As for other meals, you are welcome to bring take-away meals back to your room, or to have food delivered. Reception may be able to help arrange outside meals, upon request.

Q - Are there shops nearby open late, just to buy food?
Yes, there is a multitude of culinary delights in the area, within walking distance of the hotel. Our reception staff will be happy to recommend some favorites. There are a few 24 hour convenience markets nearby that have a limited food selection, drinks, snacks, fruit etc.

Q - During what hours is reception open?
Reception closes at 11pm, reopening at 7 am in the morning. Call ahead for arrangements if you will be arriving later than that.

Q - What is check in time?
I'm arriving in London very early and I'll want my room. Check in time is usually 12 noon but if a room is ready sooner or is empty from the day before you can check in as early as 7am. If you arrive before noon and the room's not ready, you may drop off luggage at reception and return later to check in.

Q - What is check out time? What if my flight doesn't leave until later - what can I do with my bags?
Check out time is 11am. If you need somewhere to leave luggage while you wait for a flight/train/bus/friend/whatever you can do so at the reception desk when you  check out and collect it later (by 6pm).

Q - What is the exact address?
14 Craven Terrace Hyde Park London W2 3QD. Exactly.

Q - What is the nearest tube station?on which tube line?
Paddington Station. The Bakerloo, District, Hammersmith, and Circle lines all stop at this station. (From Heathrow Airport take the Piccadilly Line to Earl's Court and then District to Paddington. If you don't mind the additional cost, you can take the Heathrow Express and arrive at Paddington in just 15 minutes. )

Q - How far is the tube station from the hotel? And how do I get there from the tube station?
It's only about 2 minutes walk from Paddington tube station to the Oxford. Exit the station onto Craven Hill, take the second left onto Craven Terrace. The hotel is on the left hand side.

Q - How can I get to Oxford hotel when the tube closes?
If you've are out and about in the city very late, don't despair. You can get home by Night Buses from various stops throughout London. Buses #36, #15, and #23 stop at Praed St., and at least one of these will be operating after hours. Late night buses are indicated by placing an N in front of the number.

Q - Do you pick us up from the tube station?
No,The Oxford is, however, conveniently located within walking distance of Paddington station (2 minutes), which is accessible via tube from all airports and the trains. By the way, did you know that if 4 people are travelling together, it's cheaper to take a taxi then taking the trains plus the tubes ( from Gatwick airport, Stansted airport, Luton airport & City airport, BUT NOT from Heathrow)?

Q - Do you have a pick up service from Airports?
No. However, we can recommend the cheapest taxi company in London. Just go to http://www.airports-taxis.com/ and follow the taxi pick-up link for more details. Be aware that while some cab companies advertise discounts and savings, the company recommended is STILL cheaper than the rest even after their discounts. When booking your room you may request us to arrange this taxi service for you, or we can give you their number to call them directly.

Q - Do you have free parking?
We do not have private parking, but there is plenty of street parking available. Please be aware, however, that many of the spaces in central London do require a coin deposit or meter.

Q - Do you ask for any payment in advance, before arrival?
No. The credit card is simply used to secure the booking, with a 10 percent, non-refundable booking deposit paid in advance. You pay the remainder on arrival at reception.

Q - Is the bill payable on arrival or departure?
And can I pay by credit card? Total bill is due on arrival, because we don't have extra costs (like phone calls, mini bar) so we know and you know the exact cost of the total bill ahead of time. Major credit cards are accepted, as well as cash and traveler's cheques in British Pounds.

Q - What happens if I don't have a credit card?
A credit card is required to secure your booking. You may use somebody's else CC (with their permission) to hold the room with the 10 percent deposit, and pay cash on arrival. If you fail to turn up, however, the card will be charged for the first night of your stay.

Q - What about discounts? when? how?
Applications of discounts will vary depending on the time of year, holidays, the number of people in your group, and the duration of your stay. Most of our discounts will be advertised on the web page. Ask when making the booking.

Q - What is VAT and is it included in the rates?
VAT stands for Value Added Tax. All rates are inclusive of VAT, unless otherwise stated. Effectively this means that the room rate quoted is the total price for the room, and taxes or service charge will not be added to your bill.

Q - Do you have a computer I can use in your Hotel?
Yes, there is a coin operated internet computer in the lobby at our service.

Q - Can I receive an e-mail while staying at your hotel, without having to go to an internet cafe?
Yes, you can use the above mentioned computer for your e-mails.

Any other questions, please contact us. We hope we have answered all your enquries.